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General Questions

Sapeo is a crowdfunding platform that enables individuals and organizations to raise funds for their projects, causes, or personal needs. Our mission is to facilitate solidarity and mutual aid among people.

  1. Create your account for free
  2. Create your campaign by describing your project
  3. Share your campaign with your loved ones and on social media
  4. Receive donations and withdraw your funds

Sapeo charges a 5% commission on received donations plus payment processing fees (approximately 2.9% + €0.30 per transaction). These fees allow us to maintain and improve the platform.

Yes, we use SSL encryption and comply with GDPR. Your personal and banking data are protected according to the highest security standards. We never share your information with third parties without your consent.

Garanties de sécurité :
  • 🔒 Cryptage SSL 256 bits (même niveau que les banques)
  • ✅ Certifié Stripe & PayPal (leaders mondiaux)
  • 🛡️ Conformité RGPD et PCI-DSS
  • 🔐 Vos données bancaires ne transitent jamais par nos serveurs
  • 📊 Transparence totale : toutes les transactions sont tracées

Sapeo est accessible dans le monde entier ! Nous sommes particulièrement présents dans :

🇪🇺 Europe :
France, Belgique, Suisse, Luxembourg, Monaco, etc.
🌍 Afrique :
Maroc, Tunisie, Algérie, Sénégal, Côte d'Ivoire, Cameroun, etc.
🌎 Amériques :
Canada, USA, Mexique, Haïti, Antilles, etc.
🌏 Asie & Océanie :
Accessible partout dans le monde
Support multilingue : Français, English, Español

⚡ 3 minutes

Créer votre cagnotte sur Sapeo est ultra-rapide !

  1. 30 secondes : Créez votre compte (email + mot de passe)
  2. 1 minute : Remplissez les informations de base (titre, objectif, description)
  3. 1 minute : Ajoutez des photos/vidéos (facultatif mais recommandé)
  4. 30 secondes : Validez et publiez !
Astuce : Votre cagnotte peut être modifiée à tout moment après publication.

Tous les projets légaux et éthiques sont acceptés ! Voici les catégories les plus populaires :

❤️ Médical & Santé
Opérations, traitements, handicap, soins urgents
🤝 Humanitaire & Solidarité
Associations, aide aux démunis, catastrophes
🎓 Éducation & Formation
Études, voyages scolaires, équipements
🎨 Créatif & Culture
Art, musique, films, livres, spectacles
🚀 Entrepreneuriat
Startups, commerces, innovations
🎉 Événements & Célébrations
Mariages, anniversaires, voyages de groupe

Donor Questions

To make a donation, simply click the "Donate" button on the campaign page you're interested in, choose the amount, and proceed to secure payment by credit card or PayPal.

Yes, you can choose to make an anonymous donation by checking the corresponding option during the donation process. Your name will not be publicly visible on the campaign.

Once the donation is made, it can only be cancelled under exceptional circumstances. Contact our support if you encounter a problem or suspect fraud.

Creator Questions

After creating your account, click "Create a campaign", fill out the form with your project details, add photos and your financial goal. Your campaign will go live after validation.

Campaign validation generally takes between 24 and 48 hours. We verify that the content complies with our terms of use and that the information provided is complete.

Yes, you can modify the description and add updates to your campaign. However, the financial goal can only be modified downward and with our team's approval.

Withdrawal Questions

You can request a withdrawal as soon as your campaign has raised at least €100. Withdrawals are processed within 3-5 business days after your request is validated.

To make a withdrawal, you must provide a valid bank account statement and identification. These documents are required for security and regulatory compliance reasons.

No, there are no additional fees for withdrawals. Only the commissions charged during donations (5% + processing fees) are deducted from the total amount raised.

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